Technical Communication Manager

Schneider Electric Andover, MA

About the Job

The Technical Communication Manager is responsible for driving technical communication of the Home & Business Network (HBN) product portfolio, especially game changer and non-IT products.
The HBN product families include the best-selling Uninterruptible Power Supplies (UPS), Surge Protectors and peripherals widely used in Smart Home, Small & Medium Business(SMB), Enterprise and Industrial environments.
You will work with cross-functional global teams from engineering, product management & marketing, regional deployment team, channel marketing and global marketing to grow the portfolio. You will report to the Director of Product Marketing.
What you will be doing:

· Develop technical marketing content accurately and on time targeting SMB & Enterprise IT Professional persona. The content includes but is not limited to product technology presentation, case studies, technical specification, FAQs, technical solution guide, thought leadership articles, product how-to/ installation video script etc.
· Establish and maintain working relationship with cross-functional teams (Engineering, Product Marketing, Product Management, Regional Product Deployment and Tech Support) to define document requirements, address customer needs and questions related to the product line
· Describe terminologies around Uninterruptible Power Supplies and power electronics in simple business language and incorporate them into web content and other digital marketing outlets for customer education and SEO
· Serve as the subject matter expert and primary point of contact for technical marketing contents

Qualifications

  • You are completely committed to understanding customer challenges
  • You are tech savvy. You are a powerhouse to gather and absorb complex technical information and turn them into easy-to-understand messages that may be consumed for non-technical audiences
  • You are passionate about technical writing and turning technical specifications into solutions that address customer pain points
  • You have a creative mindset. You aren't afraid to ask a lot of questions and challenge the status quo
  • You love working with global teams, remote and across time zones
  • You are super organized as you will manage multiple projects simultaneously
  • You are a self-starter and are willing to learn new software and tools
  • You have at least 5 to 7 years of engineering, technical or marketing experiences
  • Bachelor's Degree in Engineering, Science, Marketing or a related field. Degree in Electrical Engineering, Controls, Communication or Physics is preferred.
  • Working knowledge of the power electronics and Uninterruptible Power Supplies is a plus