Customer Care Executive

Schneider Electric Cavite, 40

About the Job

https://youtu.be/NlLJMv1Y7Hk

Responsibilities

  • Support order booking and administration via SAP - Core role
  • To support customers and the sales team with order processing, general queries, stock levels, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customer's satisfaction.
  • Answer and record calls and problems reported.
  • Track & manage request until case is closed.(on line or off-line) in order to ensure a quick response to customers' request.
  • All order processing, amendments, tracking and expediting for all products.
  • Process RMA, Credit and Debit notes.


Qualifications
Qualifications:
  • Candidate must possess Bachelor's/College Degree in Engineering or any business related course.
  • Applicants must be willing to work in Rosario,Cavite.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Fresh Graduate with OJT in Customer Service or Shared Services experience are welcome.
  • Knowledge in SAP system preferred (not required)