Field Services Coordinator/Planner

Schneider Electric Brussels, Brussels

About the Job

Field Services Coordinator/Planner

The Field Services Coordinator/Planner is responsible for planning the execution for Field Services operations at customer sites. This role requires great attention to detail in order to make sure that all parts, tools, instructions and order details are made available to the Field Services execution workforce to meet customer requirements. The Coordinator/Planner must possess strong planning ability and organizational skills. This role interacts with end customers so the Field Services coordinator must be customer focused and proficient in negotiation and influencing.

Essential Responsibilities:

  • Services Operation and Material Planning
  • Initiation of work orders in bridge Field Services (bFS) or in other Schneider systems
  • Preparation of FSR (Field Service Representative) for job regarding safety requirements and necessary equipment (prevention Plan , FSR Certifications, PPE Personal Protective Equipment)
  • Determining scope of work and scheduling of resources (FSR/equipment/outage) with customer
  • Weekly / Monthly Reporting
  • Maintenance of FSR Skills Matrix in bFS or in other Schneider Field Services systems
  • Optimize travel for Service Contracts visits by trending and prediction
  • Provide remote support to FSRs
  • Place Orders for subcontracting needed for the intervention according to Schneider process
  • Management of all notifications to the customer (rescheduling, confirmations, deliveries, etc.)
  • Recommend to FS management Operational Efficiency & Process Improvement
  • Support Customer Care in their Customer requests to provide appropriate information. Take appropriate action as needed Provide feedback to ISSRs for any contract modifications
  • Attendance and participation in regular review meetings with Operations and Sales teams
  • Once job dispatched, transfer information to billing department with appropriate actions in the FS IT Tools to trigger the customer billing activity

Associate degree or BS in Industrial Engineering / Electrical Engineering / Industrial Computer Sciences
Minimum 2 years experience in Planning & Organization
Expertise in MS Office Applications
Effective Report Writing
Excellent analytic skills, Self starter, Quick learner, Good public speaking and interpersonal skills
Capability to deal with intense work load
ERP usage experience (preferably SAP)
Experience in Customer Care Center prefer r ed
Dutch/French/English Speaking