Customer Service Specialist 1 (Inside Sales)

Schneider Electric National Capital Region,

About the Job

https://www.youtube.com/watch?v=NlLJMv1Y7Hk&t=8s

  • Track and work with Customer Orders within Business System and react as necessary
  • Responsible for Order management, Order Entry and Expedites
  • Provides customer inbound, outbound phone support and marketing initiatives through phone and email
  • Follows team's defined process and procedures and company policies
  • Ensures that required information is logged into central information system pertaining to customer information and request
  • Provides accurate solution/assistance to customers on a timely manner
  • Ensures completeness of required parameters for order entry.
  • Reply to customers asking for their order status and expedite
  • Regularly updates self on product and process developments
  • Escalate out of his boundary issues to team lead
  • Provide and generate individual and team reports
  • Reports to team leader and to manager of the things possible areas for improvement
  • Ensures that orders are entered accurately
  • Clarify or verify order details to customers or field sales engineers
  • Follows the order entry process set
  • Anticipates and foresees order entry requirements of customers based on purchase order details
  • Adheres to Service Level Agreement set by the department, if not exceeds
  • Accurately create or generate the needed quotation
  • Provide accurate pricing details
  • Provide accurate catalog number and accessory details
  • Provide necessary notes for exemptions or conditions
  • Read and understand specification documents or one line drawings provided by the customer
  • Provide complete submittal proposal to customer
  • Ensures that correct drawings will be provided to the customer
  • Coordinate closely with Field Sales Engineers regarding order or job updates
  • Monitor orders entered in the system
  • Coordinate with the planner to make sure the order is scheduled based on the requested ship date
  • Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request
  • Submits reports like quote logs, expedite report, and 3A holds etc as per District office request
  • Other duties and responsibilities that may be assigned from time to time


Qualifications
Education:
Engineering Graduate

Job Related Experience:
  • Order Entry exposure
  • BPO work experience
  • Customer Service, Order Management

Specific Knowledge/Ability:
· Minimum of 1 year work experience with at least 6 months related experience in a customer service environment.
· Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities.
· Close attention to detail, follow-up, extreme sense of urgency and perseverance.
· Knowledge of computer systems and experience in data entry
· Excellent written and oral communication capabilities using US English
· Has great knowledge of the Order Management and Expedites System.
· Willing to work in Emerald Avenue Ortigas