Planner

Schneider Electric Beirut,

About the Job

The Field Services Coordinator/Planner is responsible for planning the execution of Field Services operations at customer sites. This role requires great attention to detail in order to make sure that all parts, tools, instructions and order details are made available to the Field Services execution workforce to meet customer requirements timely. The Coordinator/Planner must possess strong planning ability and organizational skills. This role interacts with end customers so the Field Services coordinator must have strong communication skills.
Essential Responsibilities
· Services Operation and Material Planning
· Initiation of work orders in bridge Field Services (bFS) or in other Schneider systems
· Preparation of FSR (Field Service Representative) for job regarding safety requirements and necessary equipment (prevention Plan , FSR Certifications, PPE Personal Protective Equipment)
· Determining scope of work and scheduling of resources (FSR/equipment/outage) with customer
· Weekly / Monthly Reporting
· Maintenance of FSR Skills Matrix in bFS or in other Schneider Field Services systems
· Optimize travel for Service Contracts visits by trending and prediction
· Optimize scheduling of visits on the same/close customer site , and balance visits between urgencies (SLAs) and planned activities
· Properly prioritize strategic accounts activities and customers under contracts with SLAs
· Provide remote support to FSRs
· Place Orders for Spare parts, material and subcontracting needed for the intervention according to Schneider process
· Management of all notifications to the customer (rescheduling, confirmations, deliveries, etc.)
· Recommend to FS management Operational Efficiency & Process Improvement
· Maximize FSR utilization while securing 100% safety
· Support Customer Care in their Customer requests to provide appropriate information. Take appropriate action as needed Provide feedback to ISSRs for any contract modifications
· Attendance and participation in regular review meetings with Operations and Sales teams
· Once job dispatched, transfer information to billing department with appropriate actions in the FS IT Tools to trigger the customer billing activity
· Properly capture data of intervention in BFS according to BFS process and training guidelines
Main interactions:
FSRs, Operations leader, technical support Order management, Supply chain