FSA Customer care agent

Schneider Electric Le Siege, CAS

About the Job

Responsibilities

  • Interface with customers and sales representatives to handle both pre-sales and post-sales service function
  • Provide outstanding customer service to improve customer satisfaction and relationship.
  • Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
  • Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
  • Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
  • Develop knowledge about each customer's business model and requirements.
  • Maintain competent understanding of company's products, their functions and alternatives

    Requirements:
Education: Bachelor's Degree
  • Skills:
    • Fluency required in frensh

  • PC skills (Microsoft, Windows)
  • Strong verbal and written communication skills are required
  • Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly;
  • Excellent problem solving abilities, aptitude to understand and explain tinformation, interpersonal, communications and time management skills;
  • Ability to develop and maintain customer rapport;

    Stake-holders and Communication:

  • Customers - Inform, Explain, Influence
  • Team Leader - Inform, Explain
  • CCC teams - Inform, Influence, Explain, Negotiate
  • Related CS&Q Managers - Inform, Explain
  • Related Sales, Services, Marketing, Project Execution, GSC Managers/Teams - Inform, Influence, Explain, Negotiate
  • Any leader that may contribute to solve Customer issues - Inform, Influence, Explain, Negotiate
  • Key Account Manager, Strategic Account Executive - Inform, Influence, Explain, Negotiate