Inside Sales Representative (Global Strategic Alliance)

Schneider Electric Penang,

About the Job

We are currently seeking a professional to join Schneider Electric as Inside Sales Representative

Location: Penang, Malaysia

This position works closely with Regional Account Head, providing pre and post-support in relation to the successful selling and installation of APC solutions and assists to achieve targeted sales revenue and growth goals in South Asia, with special key responsibility in driving sales of South Asia Developing Countries.

This person also provides administrative support in the day-to-day running of the Sales office and proactively increases sales of OEM & Partner business by providing daily onsite pre-sales & post-sales support at OEM Customer office, having inbound calls and emails, making outbound telephone calls, generating sales lead, qualifying leads, managing the sales funnel and weekly cadence with Customer Sales teams, executing selected channel programs, delivering key Sales & Marketing communications, and closure reports for the assigned accounts.

This position works with the following key internal parties:
• Country Sales Teams
• Pre-Sales Engineers
• Finance Team
• Order Management Team
• Supply chain team
• Sales Operation team
• Customer Care and Quality Team

This position works with the following key external parties:
• OEM Customer Sales teams- ISR, TSR, AE, SC and EI Sales
• OEM APC Product Line Manager
• OEM Customer back office teams: Order Fulfillment and Procurement
• Distributors


Sales Support

• Generate quotes and proposals for OEM and APC Products, and Solutions, mainly for run-rate business while providing similar support to local Schneider Electric Key Account Managers for project business

• Sell OEM and APC products and services by providing daily onsite sales supports, taking inbound calls/emails and/or making outbound calls to OEM Client multiple Sales teams

• Develop and maintain OEM client relationships by continuously harnessing contacts, sponsorships and opportunities

• Review and manage sales forecast from OEM Client for South Asia excluding Pacific region

• Manage acceptable inventory availability and orders ETA & shipment information to OEM Client for South Asia excluding Pacific region

• Assessing customer needs and providing 1st level advice and recommendations

• Assist with the preparation of tender submissions with country sales team and engineers

• Work with Country Sales team in South Asia excluding Pacific to identify new opportunities within the existing customer base (resellers and end-user) for APC Solutions

• Plan and arrange regular sales trainings with OEM Product Line Manager for OEM Client internal sales team

• Farm existing accounts for new business on an on-going basis

• Plan sales promotion and incentive programs with OEM APC Product Line Manager

Sales Administration

• Arrange product and price information to OEM Client sales team regularly

• Work closely with the Country Sales Team to ensure that country sales team can function as effectively as possible

• Produce OEM Business reports for management on sales/issues and competitor activity by collecting market intelligence from OEM Customer sales teams

• Work with the SCM/OM/Distributors Teams in relation to issues of shipment and stock availability

• Assist in the technical specification for appropriate solutions based on information gathered by country/regional sales or pre-sales team

• Assist with the compilation of sales, technical and informational presentations for OEM Client

• Assist in closing business by following through on sales opportunities and removing technical and administrative roadblocks

• Assist in preparation for training/education seminars in the office and off-site


• Assist in Marketing Events
• Any other assigned duties


To be successful in this role, you should meet the following requirements:

· Qualified in an IT/Business/Engineering related discipline
· Bachelor's Degree or equivalent (Engineering or Science an advantage)

· Minimum 2-3 years experience in an ISR/Sales Support/Customer Service role within an IT environment
· At least 3-4 years sales support/account management experience

· Must be PC literate - i ntermediate competency in Microsoft Word and Excel
· Fluent English Skills. Chinese or Asian Languages a plus
· Demonstrated problem solving abilities
· Team Player
· Posses:
- Strong sales skills with the ability to develop and maintain productive business relationship within the assigned accounts
- Good understanding of the Information Technology environment
- Exceptional customer service skill
- Excellent time management skill
- Excellent interpersonal skills
- Excellent communication skills - written, presentation and oral
- Fluency in written and spoken English language

· Knowledge of and experience in IT industry an advantage
· Excellent training skills a plus