Claims Coordinator

Schneider Electric Cavite, 40

About the Job

The Claims Coordinator will be responsible for the following:

  1. Acknowledge the receipt of Post Invoicing Claim from the Customer.
  2. Process the claim on the system as per agreed and defined process.
  3. Validate the claim against defined agreed criteria.
  4. Escalate to concerned parties if any of the claims are not compliant with the agreed criteria/process.
  5. Serve as the primary contact for customers after a claim has been placed.
  6. Ensure that all customer issues and complaints are captured per the agreed Customer Complaints Management Process.
  7. Communicate with the customer in relation to open claims and their status via open reports
  8. Claims closure & disputes resolution.
  9. Escalate issues that need support from management as early as possible to minimize impact on customer satisfaction.


Qualifications
The Claims Coordinator will be responsible for the following:

  1. QUALIFICATIONS:

    • College Graduate
    • Good communication skills
    • Atleast 1 year work experience related to the position
    • Must be amenable to work in Cavite


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