Primary Technical Care Agent
Schneider Electric Bangkok, 10
About the Job
- Provide Primary technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process via phone, email, chat and digital social media.
- Take ownership of FAQ creating met customer demand and ensure customer satisfaction before closing the request.
- Detect all opportunities to serve the customer while addressing customer support requests and convert to inbound revenue.
- Basic digital mindset
- Bachelor Degree in Electrical Engineering or equivalent
- Minimum 0.5 - 1 years experience in Inside Sales, Technical support or field service that deal with sales and customer support.
- Understanding business model and acquire product knowledge
- Posses a good communication skill, service mind & proactive and intermediate in problem solving
- Good in Excel and computer proficient