Primary Technical Care Agent

Schneider Electric Bangkok, 10

About the Job

  • Provide Primary technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process via phone, email, chat and digital social media.
  • Take ownership of FAQ creating met customer demand and ensure customer satisfaction before closing the request.
  • Detect all opportunities to serve the customer while addressing customer support requests and convert to inbound revenue.
  • Basic digital mindset


Qualifications
  • Bachelor Degree in Electrical Engineering or equivalent
  • Minimum 0.5 - 1 years experience in Inside Sales, Technical support or field service that deal with sales and customer support.
  • Understanding business model and acquire product knowledge
  • Posses a good communication skill, service mind & proactive and intermediate in problem solving
  • Good in Excel and computer proficient