Clinic Operations RN PCMH San Antonio TX

UHG San Antonio, TX

About the Job

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm) 


The Clinic Operations RN for Primary Care Medical Home (PCMH) coordinates, implements, and supports the day-to-day activities needed to effectively execute clinical initiatives, programs and processes, promote Joint Commission & PCMH accreditation standards, and support the creation & sustainment of evidence-based tools, policies, standing delegation orders and standards of practice. Additionally, this position will provide a wide variety of collaborative support for Enterprise Clinical Operations to ensure applicable program requirements and operational processes are met. This position will proactively work across the organization to drive short- and long-term operational success of program initiatives.

Primary Responsibilities: 

  • Assist Enterprise Clinical Operations leadership and other related departments in the implementation of program initiatives and processes that support care delivery, patient safety, and quality of care in the clinic setting including planning, development, coordination, multi-disciplinary collaboration, monitoring and evaluation.
  • Develop and support the dissemination and education of evidence-based tools, resources, policies and procedures, standing delegation orders and standard operating procedures that impact care delivery and support clinical decision support systems.
  • Support PCMH Manager to oversee nursing educational forums and strategies that ensure quality, safe nursing practice and utilization in the clinic setting.
  • Collaborate with internal and/or external customers (e.g., business partners, clinical staff, physicians, Care Management, and other organizational leaders) to support Joint Commission standards and Patient Centered Medical Home (PCMH) care model principles and efforts.
  • Act as subject matter expert for Joint Commission standards, PCMH principles, scope of practice, and regulatory requirements related to care delivery and practice.
  • Participate in efforts to identify, propose and evaluate targeted admission and readmission rates, health outcomes, patient satisfaction interventions, staff burnout and ambulatory care sensitive conditions, and identify and/or develop process tools and resources to support related care delivery.
  • Evaluate and communicate identified opportunities to improve processes or tools to appropriate team members with solution options for consideration.
  • Obtain input and feedback from stakeholders during Joint Commission, PCMH, Operations, Health and Safety, and other relevant meetings.
  • Deliver formal presentations related to proposals/recommendations to build support for the PCMH initiative, reduce nurse role ambiguity and enhance care delivery and practice standards.
  • Perform all other related duties as assigned.

This is an office-based position, Oaks III/Network BLVD., 78249 / Office park located at IH 10 East and De Zavala Road /25% Local and Non-Local travel is required as determined by the business

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

  • Bachelor’s degree in Nursing, Healthcare Administration or a related field required.
  • Registered Nurse with active, unencumbered nursing license.
  • Minimum 4years clinical experience in a healthcare environment required.
  • Independent problem identification/resolution and decision making skills.
  • Must be able to prioritize, plan and handle multiple tasks and demands simultaneously.
  • Work with minimal guidance; seeks guidance on only the most complex tasks.
  • 1+ year experience with tracking, planning projects, and making data-driven analytical decisions.
  • Intermediate level of proficiency with MS Word, Excel, PowerPoint and Outlook.

Preferred Qualifications:

  • Five or more years of Healthcare or clinic operations experience.
  • Knowledge or participation with process improvement activities.
  • All of the above

Physical & Mental Requirements

  • Ability to lift up to 10 pounds

  • Ability to push or pull heavy objects using up to pounds of force Ability to sit for extended periods of time

  • Ability to stand for extended periods of time

  • Ability to use fine motor skills to operate office equipment and/or machinery Ability to properly drive and operate a company vehicle

  • Ability to receive and comprehend instructions verbally and/or in writing Ability to use logical reasoning for simple and complex problem solving

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: WellMed, Healthcare, Bilingual, Program Manager, Clinical Operations, Primary Care Medical Home, San Antonio, New Braunfels, Seguin, Gonzales, Shiner, Yoakum, Boerne, Floresville, Helotes, Texas, TX