Customer Service Representative - Indianapolis, IN or Lawrenceville, IL or Green Bay, WI

UHG Lawrenceville, IL

About the Job

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

 

The Contact Center Representative is responsible for providing prompt, professional, accurate and courteous service to all inquiries received by telephone or in writing involving all aspects of insurance customer and agent inquiry. The position is also expected to effectively research, resolve, and communicate solutions for any inquiries or escalated issues.


This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am - 6:00pm. It may be necessary, given the business need, to work occasional overtime.


Primary Responsibilities:

  • Responsible for taking calls and written communications from both customers and agents on all products serviced and respond in a professional, empathetic, and controlled manner using good judgement and listening skills
  • Maintain knowledge and understanding of all systems and processes in order to effectively answer inquiries
  • Obtain required information to give appropriate telephone response and/or system updates
  • Process policy changes according to insured or agent change requests
  • Prepare and forward appropriate requests to other internal areas for needed action and follow up as necessary
  • Maintain acceptable levels of performance in productivity, quality and schedule adherence
  • Perform other necessary duties as assigned by the Supervisor or Manager

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:

  • High School Diploma, GED, or Equivalent work experience

  • Minimum of 2+ years of combined education, work and/or volunteer experience.  

Preferred Qualifications:

  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

  • Social work, behavioral health, disease prevention, health promotion and behavior change  (working with vulnerable populations)

  • Sales or account management experience

  • Customer Service experience

Helping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life's best work.SM

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, advocate