Director of Client Performance Santa Ana CA

UHG Santa Ana, CA

About the Job

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


The Director of Client Performance will play an important role in Optum’s Risk Adjustment & Quality Prospective Programs to ensure that clients purchasing the Prospective Services meet or exceed their specific program goals.  This role will support the Field & Virtual teams who execute the prospective program with reporting, goal monitoring, client communication & strategy. 


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

  • Review Analytics to Drive Action in the Markets to Achieve Client Performance
    • Review and Analyze available reporting
    • Develop insights and action plans
    • Answers the question daily – “Are we on track?”
    • Proactively communicates plans at national / regional / market levels both internally and externally
    • Present and roll out strategy to internal team; address questions, problem solving, provide ongoing direction and bring in client when needed for decision making
  • Liaison between client management and Provider teams
    • Go-To resource for operational questions
    • Work closely with the Ops team to drive the program to client timelines/goals
    • Meet with the Directors to provide ongoing updates on client strategies / activities
    • Work with Client Management to develop the program strategy
    • Work with Client Management to Build / Maintain / Report on the client goals and progress in a standard format (work plan)
    • Review the actuals vs. targets / goals with the Directors
    • Prepare information and present at quarterly business review and Strategy Meetings
  • Support Regional/Market Relationships
    • Attend market/regional meetings as needed
    • Escalate concerns/issues to Client Manager/Corporate client
    • Provide information / follow-up to requests from the plans during the meetings
  • Ensure Consistent Standardized Communication of Information / Reporting
    • Assist the clients in utilizing their reporting
    • Ensure each market is getting what they need for reporting for their client
    • Aid in building standardized Presentation / Reporting package for the client meetings
    • Standardize and deliver messaging around key timelines

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent work experience
  • 7+ years of experience working with a managed care organization or health insurer; or as a consultant in a network/contract management role, such as contracting, provider services, etc.
  • 5+ years of experience in data analysis
  • Proficient in Microsoft Excel, PowerPoint
  • Skilled communicator at executive level
  • Skilled cross functional leader
  • Territory Management experience

Preferred Qualifications:

  • Experience with Risk Adjustment and/or Stars/HEDIS
  • Experience with program management
  • Experience with provider practice relationships

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the worlds large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. (sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Keywords: associate director, business analyst, telecommute, remote, work from home