Eng 2, Technl Prodt Sales Suppt

Comcast Baltimore, MD

About the Job

Job Summary:
Responsible for providing specific product and/or technical knowledge,
advice, and support to Sales Representatives and customers. Works as a
collaborative member of the sales team to market and sell the Company's
product lines. Provides insight to customers on current network
situations. Works with moderate guidance in own area of knowledge.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff - be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team - make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System - a way of working that
brings more employee and customer feedback into the company - by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
- Performs needs analyses for the Company and its customers, and
produces strategic, cost-effective solutions.
- Provides timely, technical support and problem resolution for field
service questions.
- Supports Sales team with product modifications and engineering
expertise for custom projects.
- Assists representatives and customers in evaluating and selecting
products.
- Creates, reviews, and executes product test plans and cases, documents
test progress, and reports results.
- Recommends products to meet customer needs
- Other duties and responsibilities as assigned.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelor's Degree or Equivalent
- Engineering
-
- Generally requires 5+ years of related experience





 

Comcast is an EOE/Veterans/Disabled/LGBT employer