Health Information Management Supervisor - Bakersfield, CA

UHG Bakersfield, CA

About the Job

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM

Optum360 is a dynamic partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.

Primary Responsibilities:

  • Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions
  • Provides operational guidance and support to assigned staff under the direction of the HIM Manager, disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required.  Serves as technical advisor and resource to staff and the Manager
  • Responsible for the development of associate work schedules and assignments to ensure cost effective staffing providing optimal work - flow needs that meets performance requirements
  • Performs job - specific accountability of relief staff (80%+ of work time devoted to staff support) or other job functions as assigned by the Manager, or as required to meet expectations. Thorough knowledge of all aspects of HIM services and skills to successfully fill - in any position, fully meeting performance expectations and standards. Works varying hours and / or on - call schedule, as required
  • In coordination with the Manager may participate in the redesign of HIM processes and systems to improve service, data integrity, and staff productivity / quality to achieve departmental goals and process outcomes
  • Develops effective decision - making, communications and interpersonal relations to ensure a positive image of Optum360 and the client, and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters
  • Provides timely and professional follow - up to customer complaints and issues
  • Ensures problem resolution and corrective action for long - term solution, coordinating such effort across intra and inter - departmental channels
  • Provides function - specific training, including staff orientation / onboarding and continuing education, in coordination with the Optum360 Training and Quality Assurance Program.  Cross - trains and supports the functions of all centralized patient access functions
  • Maintains work site in full operational order
  • Orders supplies and other materials in compliance with budgetary constraints
  • Maintains a neat, orderly work environment that denotes professionalism and efficiency
  • Develops job aides to assist the staff in performing work assignments
  • Manages assigned staff in order to ensure steady workflow balance and high quality outcomes
  • Effectively directs and facilitates a team to achieve its desired outcome
  • Creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention 
  • Supports a collaborative, participative management style
  • Fosters teamwork atmosphere between business and clinical stakeholders 
  • Responsible for the following activities:
    • Schedules and conducts regular individual and team / group meetings for the purposes of disseminating information, performance feedback and development
    • Selection of employees based on potential contributions, departmental culture / needs and personnel policies. Recommends allocation of resources based on scope of goals and priorities
    • Reviews employees’ work regularly, discusses problem areas and maintains periodic documentation, as needed. Makes recommendations regarding personnel actions and follows - up, as warranted.  Mentors and coaches associate to ensure positive outcomes
    • Completes the work schedule, ensuring adequate and appropriate coverage and performance. Effectively manages to the department resources to avoid the use of overtime and / or alternative staffing resources, minimizing when possible

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 3+ years of experience working in a hospital HIM Department
  • 2+ year of experience in a leadership role
  • Proficient with Microsoft office including Microsoft Word (creating documents, editing), Microsoft Excel (data creating spreadsheet, editing), Microsoft PowerPoint (creating presentations)
Preferred Qualifications:
  • Associate's Degree (or higher)
  • Experience with Computer - Assisted Coding (CAC)
  • Maintains current knowledge of HIM and / or Coding processes and systems
  • Knowledge of ICD - 10 and CPT terminology
  • Working knowledge of medical terminology
  • Strong communication and worked with patients, physicians, associates, Optum360 / client leadership, multiple direct patient care providers and others in order to expedite the HIM and / or Coding process 
Soft Skills:
  • Strong communication skills (verbal and written) in dealing with trainees, associates, and internal / external customers
  • Critical thinking, problem solving and decision - making skills. Strong quantitative and analytical abilities to process and display data
  • Must be able to independently set and organize own work priorities for self and for the assigned team, and successfully adapt to new priorities as part of a changing environment
  • Must be able to multi - task and work concurrently on a variety of tasks / projects in an environment that may be stressful with individuals having diverse personalities and work styles
UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography - specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
Some of the steps we’ve taken to ensure employee well - being include:
  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID - 19
  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID - 19 healthcare costs for our employees
  • Employees who self - identify as high risk or who live with someone who is high risk have been asked to remain working from home
You can learn more about all we are doing to fight COVID - 19 and support impacted communities at:

Careers with Optum360. At Optum360, we're on the forefront of health care innovation. With health care costs and compliance pressures increasing every day, our employees are committed to making the financial side more efficient, transferable and sustainable for everyone. We're part of the Optum and UnitedHealth Group family of companies, making us part of a global effort to improve lives through better health care. In other words, it's a great time to be part of the Optum360 team. Take a closer look now and discover why a career here could be the start to doing your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: HIM, Health Information, Management, Bakersfield, Stockton, CA, California, hiring immediately