Operational Risk Consultant 5 / Digital Business Control

Wells Fargo Saint Louis, MO

About the Job

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

PVSI brings together the Company’s payments platforms, digital capabilities, as well as online, mobile, and phone channels and innovation teams.  It has six major business units, including: Cards and Retail Services; Deposit Products Group; Digital Innovation Channels; Operations; Treasury, Merchant, and Payment Solutions; and Contact Center. It also invests in research and development and strategic partnerships to design and build next generation products and customers.

There are three (3) ORC5 positions available on the PVSI Control team. The roles are part of the company-wide effort to build a strong front line of defense organization, in line with regulatory expectations. 

These senior Operational Risk Consultants will be responsible for the identification, assessment, monitoring, and management of non-financial risks in the Wells Fargo Virtual Channels and Operations, Digital, and Experience Design  businesses. These businesses manage the digital and virtual capabilities (including Wells Fargo.com, chat, alerts, etc.) for all lines of businesses throughout Wells Fargo.

The roles will partner with business leaders to identify risks in processes and create mitigating controls, in addition to being responsible for the leadership, innovation, governance, and management necessary to identify, evaluate, mitigate, and monitor the company's operational and strategic risk.

These roles will also contribute in providing business executives with an aggregate view of risks for projects and business processes, as well as assurance of the effectiveness and sustainability of the controls established.

The large scope of responsibilities span across every Wells Fargo business and product with a digital component including chat, mobile, alerts, wellfargo.com, threat management capabilities, etc.

Required Qualifications

  • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization

Other Desired Qualifications
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to articulate complex risk concepts and requirements in a clear, concise manner
  • Ability to interact with all levels of an organization; experience leading virtual teams and meetings
  • Future-thinking and the ability to think outside the box
  • Excellent time management skills; work in a dynamic, fast-paced environment with competing priorities
  • Experience with Agile project management methodology


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.