Operational Risk Consultant

Wells Fargo Charlotte, NC

About the Job

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

The Roles with Treasury Merchant & Payment Solutions Control

This newly created position within the PVSI Business Control organization support the Treasury Merchant & Payment Solutions business. The candidate in this position is aligned to Merchant Processing and Alliance Business Control and will be joining the Merchant Operations, Customer Care & Alliance Oversight team. This position is responsible for the identification, assessment, monitoring, and management of non-financial risks related to Merchant Operations. The role will provide business executives with an aggregate view of risks for their respective business processes, as well as assurance of the effectiveness and sustainability of the controls established, including risk assessment and escalation of process and control related issues. The Operational risk consultant 4 will work with the most complex business processes and provide risk advisory generally spanning multiple business groups and risk types in order to identify risks and controls. Additionally, the person in this position must have the ability to collaborate on effective solutions and drive execution/delivery across multiple organizations.

Required Qualifications

  • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 3+ years of full-cycle credit experience including testing and control.
  • 2+ years of Business Process Risk Management program experience including scoring, mapping, building business processes and their associated risk and controls information

Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization
  • Experience testing policy and procedures/control testing
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Collaborative professional skills that advance a collegial and partnered approach to meeting objectives
  • Experience mapping business processes
  • Advanced knowledge of issue management policy

Other Desired Qualifications
  • Merchant Services experience
  • third party risk management exp is a plus
  • Financial Services, Banking background
  • Operations experience
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
  • Ability to articulate issues, risks, and proposed solutions to various levels of staff and management.
  • Risk & Control Self-Assessment (RCSA)

Job Expectations

  • Ability to travel up to 10% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.