Operations Systems Analyst (Wintel)

Wells Fargo Hong Kong, Central and Western

About the Job

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.


Market Job Description

Overview
Provides technical Windows systems support within the Wells Fargo Technology organization.
 
Responsibilities

  • Support a large technical infrastructure based on Windows Server Operating System
  • Participate in weekly Windows patching, Firmware and layered products updates as required.
  • Provide support for medium to complex technical issues and initiatives related to system O/S, applications, databases and/or other technical products and services.
  • Use diagnostic and other tools to maintain, troubleshoot and restore service to systems, escalating if needed to meet established service level agreements. (Requirement for PRB ticket)
  • Assist with migrations from development to production, maintenance, upgrades, installations and/or configurations (Requirement for Work Orders)
  • Update documentation and procedures, contribute to process improvement and provide technical consultancy/guidance to peers.


Market Skills and Certifications

Requirements:

  • 3+ years systems support experience.
  • Must have a minimum of 3 years Windows Operating Systems experience
  • Experienced in troubleshooting issues related to windows O/S, windows security patching and windows product upgrade process
  • Knowledge of Wintel domain services such as AD, DNS, DHCP, GPO, DFS
  • Excellent written and verbal communication skills required (spoken/written English is a must)
  • Understanding of Change Control.
  • Demonstrated ability to evaluate and diagnose issues.
  • Must be able to work during weekends as required.
 
Desired Skills:

 
  • Windows 2K8R2, 2K12 and 2K16
  • Experience with SAN, NAS, replication etc.. 
  • Veritas Storage Foundation & MS Clustering
  • Experience supporting and troubleshooting Dell and HP H/W - daily operation and firmware upgrade process
  • Ability to support large scale projects and work with dynamic teams across multiple time zones.
  • Ability to develop automation processes using Windows PowerShell

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Region

APAC