Payment Card Fraud Detection Analytics/Credit Portfolio Consultant 3

Wells Fargo Phoenix, AZ

About the Job

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

The  PVSI Fraud and Claims Management (PVSI FCM) team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses. The team reviews account activity and high-risk transactions to prevent victim and perpetrator fraud, processes check fraud and Automated Clearing House (ACH) claims, investigates and resolves customer disputes (fraud and non-fraud) on all transaction types and manages all Wells Fargo identity theft cases.

PVSI Fraud and Claims Management is seeking a highly motivated professional with experience in predictive modeling and data analysis to join their Credit Card Fraud Risk Management team as Credit Portfolio Consultant 3. This role is highly dynamic and will require critical thinking and a tactical approach to problem solving. The selected individual will have the following major responsibilities:

Research, develop, evaluate, and execute new and existing fraud mitigation strategies;
Facilitate authorization systems / score migration and monitoring as well as improvement to data infrastructure;
Partner with Card Operations, Product, Fraud Claims, Compromise Management, and Strategy Implementation teams to understand and analyze all fraud mitigation processes including transaction decisioning, post-decision customer contact/analysis, and fraud claims processing;
Establish and review appropriate MIS reports to detect the latest fraud trend / compromise and translate into actionable recommendations;
Stay current with new and developing payment methods in the payment card space, proactively identify the fraud risk that each method may create

** Preference for position to be located in one of the posted locations; however, consideration will be given to candidates across the Wells Fargo footprint. 

Required Qualifications

  • 6+ years of risk experience
  • 3+ years of statistical modeling experience
  • 3+ years of SQL or SAS experience

Desired Qualifications

  • A Master's degree or higher in a quantitative discipline
  • Experience in gathering, analyzing and interpreting large datasets
  • Ability to present to multiple levels of management
  • Ability to work in a fast paced deadline driven environment
  • Advanced Microsoft Office (Word, Excel, and Outlook) skills
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of fraud risk and mitigation: strategies to reduce or mitigate loss and fraud exposures
  • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
  • Experience with predictive analysis software or applications such as Knowledge Studio or Knowledge Seeker
  • Predictive modeling experience (including logistic regression)

Other Desired Qualifications

- Credit card risk management experience
- Tableau experience

Job Expectations

  • Ability to travel up to 20% of the time

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Minneapolis: Min: $86,100 Mid: $123,000
AZ-PHX-Central Phoenix: Min: $86,100 Mid: $123,000
CA-Concord: Min: $103,300 Mid: $147,600
CA-SF-Financial District: Min: $103,300 Mid: $147,600
CA-Concord: Min: $103,300 Mid: $147,600
NC-Charlotte: Min: $86,100 Mid: $123,000
NC-Charlotte: Min: $86,100 Mid: $123,000
IA-Des Moines: Min: $86,100 Mid: $123,000

Street Address

MN-Minneapolis: 150 S 5th St - Minneapolis, MN
AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ
CA-Concord: 1655 Grant Street - Concord, CA
CA-SF-Financial District: 525 Market St - San Francisco, CA
CA-Concord: 1220 Concord Ave - Concord, CA
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
NC-Charlotte: 401 S Tryon St - Charlotte, NC
IA-Des Moines: 800 Walnut St - Des Moines, IA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.