Service Advisor ($12/ hr + $1,000 Bonus)

Asurion Crestview, FL

About the Job

The Asurion Service Operations program is seeking customer service-oriented individuals to join our program as a Service Advisor.  Our next training class begins soon!
PAY: $12.00/ hr + $1,000 Bonus

A Service Advisor is responsible for monitoring the repair experience for our customers by performing research and making processing decisions on a variety of open repair events.  Asurion utilizes a diverse network of independent service providers to repair products for our customers.  The Service Advisor will need to be able to work through a variety of issues with these service providers to ensure a high level of customer satisfaction.  This role will involve a high degree of negotiating with service providers regarding authorizations, part ordering and procurement, as well as other compliance over-site tasks.  Eligible candidates must be able to determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.
  • To succeed, you must be able to navigate multiple software programs, windows applications, and use web-based search engines.
  • You need active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client. 
  • You must be self-motivated and have the ability to stay on task and take initiative.
  • You must be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
  • You will be part of a larger team and must be engaged in various team meetings and individual coaching sessions.
  • You will need the ability to learn and demonstrate problem resolution techniques to promote and enhance Customer experience and program loyalty.
  • You’ll also need to use appropriate grammar and tone to provide information to customers and service providers.
  • You will be expected to resolve service delays that have exceeded standard time frames.
  • Resolve customer escalations and complaints.
  • Locate and order parts on behalf of the Service Centers.
  • Evaluate product replacement options.
  • Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.
Other requirements:
  • High school diploma or GED
  • Strong verbal and written communication skills
  • Available to work Monday - Friday 10:00 AM - 7:00 PM
  • Able to attend each class of the 3-month training period (Monday-Friday 9:00 AM - 6:00 PM)
  • Pass a pre-employment background check and drug screen
  • 1+ years of customer service  experience
5660 John Givens Rd.
Crestview, FL 32539