Systems Support Analyst 4

Wells Fargo Bengaluru, Karnataka

About the Job

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
Department Overview
The EFT Platform Management team is responsible for providing technology solutions for the Enterprise Information Technology (EIT) organization. This includes providing Application Availability, Platform Engineering, and IT Service Management services for a diverse portfolio of 750+ applications.

About the Role
This is a seasoned application-engineering role within Enterprise Functions Technology (EFT) platform engineering management team.  The successful candidate will support in extending the EFT Informatica platform end-to-end maintenance, support, vulnerability analysis and remediation, design guidance, implementation, and environment configuration across Human Resource and Corporate Finance tenants.  This position will interface with existing global FTEs and act as a lead to existing cross-trained Enterprise Global Services (EGS) engineers.  

Job Responsibilities
Duties are varied and may include one or more of the following:

  • Level 3 production support including; resolution of complex technical issues, providing expertise with vendor applications focused on Informatica and infrastructure and configurations.  

  •  Informatica Administration activities.

  •  Lead the resolution of complex issues or escalates as needed to meet established service level agreements.

  •  Use diagnostic tools to troubleshoot complex computer application problems or restore service.

  •  Partner and collaborate with Wells Fargo Technology business partners, not limited to:

    • Enterprise Change Mgmt and Incident Management

    • Enterprise Compute Services

    • Enterprise Data Management

    • Enterprise Network Services

    • Middleware Services

    • End User Computing

    • Enterprise Technology Asset Management

  •  Lead and guide applications teams to success in large enterprise initiatives, not limited to:

    • Technology Currency Program

    • Technology Health Refresh

    • SDLC

    • Other regulatory and compliance initiatives

  •  Lead and drive projects, track and maintain accountabilities, and follow through to completion.

  •  Act as an escalation point for application support and troubleshooting.

  •  Act as a lead in providing application design guidance and consultation, utilizing a thorough understanding of applicable technology, tools and existing designs.

  •  Analyze business requirements and to identify the key resources that Manage and balance risk while making sound decisions in high pressure situations.

  •  Mentor & lead less experience team members. 

Essential Qualifications


  • 5+ years of application development and implementation experience

  • 5+ years of systems Informatica administration experience

  • PowerCenter experience

  • Knowledge and understanding of UNIX DQO0007215

  • Excellent communication and leadership skills


Market Skills and Certifications

Essential Qualifications 

  • 5+ years of application development and implementation experience

  • 5+ years of systems Informatica administration experience

  • PowerCenter experience

  • Knowledge and understanding of UNIX DQO0007215

  • Excellent communication and leadership skills

Desired Qualifications
•              Application installations, upgrades, and deployment experience DQO0007278
•              Experience with servers or systems that support/host web applications DQO0006970
•              Oracle experience
•              DB2 experience
•              Tomcat experience
•              Managing authentication and access management
Other Desired Qualifications
•              Familiarity with Application Dynamics
•              Familiarity with Splunk

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.