Work At Home - Inbound Sales Representatives

Sutherland Birmingham, AL

About the Job

Job Description


Are you ready to maximize yourpotential? We're looking for top performers who thrive in ahigh-energy environment and are committed to delivering best-in-class service.If you're incentive driven and looking to build a fulfilling career with leadershipdevelopment opportunities, joinourWork at Home Inbound Sales Team!

About Us

At Sutherland, we believe easy is hard.It takes ideas, design, technology, and talent to work hard behind the scenesto make it look effortless.

For over 30 years, we've been delightingcustomers through better process. From the very beginning, it's all we've done.In fact, our very first dollar came from process consulting. Three decadeslater, we have 120 clients from the Fortune 1000, and complete 43 milliontransactions a month on a digital backbone that spans 19 countries around theworld.

For more information, visit our websiteat: https://www.sutherlandglobal.com

What is this job about?

As an Inbound Sales Representative,you'll learn all about the coolest ways to help deliver exceptional service andsolutions to our customers. It's a high-energy environment where you'll be partof a fun team that offers best-in-class service. Not to mention the amazingbenefits, training programs and career potential we offer.

Do you like helping people get the mostout of the technology they love? Is being part of an award-winning team thatpassionately cares about customers and delivers best-in-class service importantto you?

Then you'll love being a member of ourcustomer service community. Our representatives are the front line of ourcompany, offering solutions, identifying opportunities and serving millions ofcustomers – one at a time.


What would you be doing?
  • Make someone's day easier, be aproblem-solver, a great advisor on what would be the right option to choose.

  • Answer customer/client requests orinquiries concerning services, products, billing, equipment, claims, andreports problem areas

  • Make recommendations according tocustomer's needs on features, accessories, upgrades and rate plans

  • Cultivate strong relationships withcustomers by consistently using the prescribed sales process.

What do we offer?
  • This is a full-time, permanent salesopportunity offering:

  • Competitive hourly rate: $13.00 withmonthly performance incentives

  • Health benefits: Includes medical,dental, vision and paid vacations

  • Promote-from-within advancementopportunities

  • Employee recognition programs.

Qualifications

How do you know if you are the right fit for this job?

We're looking for dynamic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is beyond satisfied.


If you are friendly, love the adrenalin of sales, down-to-earth, detail oriented and willing to go above and beyond to satisfy the needs of our customers, you will be amazing at this job!


Skills and Requirements:

  • Proven sales success.

  • Strong computer skills

  • Excellent communication skills

  • Strong multitasking abilities

  • Ability to stay calm under pressure

  • Positive and enthusiastic attitude

  • Full time Availability: Our Inbound Sales Representatives will want to have open availability as we will be assisting customers on varying schedules, Monday through Friday from 7am-9pm CST, and Saturdays and Sundays from 8am-9pm CST.

Working from home is easiest when you are equipped with everything that you need! You must have:

Excellent Internet connectivity:

  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.

Productive work environment:

  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.

  • A quiet and distraction-free, secure place to work.


A computer with:

  • Access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

  • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)

  • One or more available USB ports (2.0 or greater)

  • 4 GB RAM

  • 10 GB available hard drive space

  • Sound/audio support

  • Windows 10

  • Two monitors

A headset that is/has:

  • USB

  • Dual ear

  • Noise-canceling microphone - Preferred: Logitech USB H570e, Jabra UC Voice 150, or Microsoft Life Chat LX-6000 for Business